Last updated: 16 August 2026

At Marvel Bespoke Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create a customer account, make a booking, make a payment, contact us, or otherwise use our services.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended or supplemented by applicable legislation.


1. Who We Are
Marvel Bespoke Services provides residential and commercial cleaning services.
For data protection purposes, Marvel Bespoke Services is the data controller responsible for your personal information.


2. Information We Collect
We may collect personal information when you visit our website, create an account, make a booking, make a payment, contact us, or otherwise interact with our services.

This may include:
Information you provide

• Full name

• Email address

• Telephone number

• Property address

• Billing information

• Booking details

• Cleaning requirements and preferences

• Customer account information

• Information you provide when contacting us

• Feedback, reviews and other information you voluntarily provide
   

Payment information

When you make a payment for our services, payment information may be processed through the payment processing services connected to our booking system.
We do not intend to store complete payment card details ourselves. Payment information may instead be processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

Information collected through our website

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Website usage information

• Referring website

• Date and time of visits
   

This information may be collected through cookies and analytics technologies.


3. Wix Bookings

Our website uses Wix Bookings to allow customers to view and arrange cleaning appointments.
When you make a booking, we may collect and process information necessary to:
 

• Arrange your cleaning appointment

• Confirm your booking

• Contact you about your appointment

• Manage cancellations or changes

• Provide the requested cleaning service

• Maintain appropriate business and booking records

• Manage recurring cleaning arrangements where applicable
   

Information provided through the booking process may be stored and processed through Wix and the services supporting our website and booking system.
We only request information that is reasonably necessary to arrange and provide your cleaning service.


4. Wix Members Area and Customer Accounts
Our website may allow customers to create and maintain an account through the Wix Members Area.
Your customer account may contain information such as:

• Your name

• Email address

• Contact details

• Booking history

• Appointment information

• Other information associated with your account
   

We use this information to provide you with access to your account, manage bookings and provide our services.
You are responsible for keeping your account login details confidential and should notify us if you believe your account has been accessed without your permission.


5. How We Use Your Information
We may use your personal information to:

• Create and manage customer accounts

• Process and manage cleaning bookings

• Provide our cleaning services

• Manage recurring cleaning plans

• Process payments

• Send booking confirmations and reminders

• Communicate with you regarding your bookings

• Respond to enquiries

• Provide customer support

• Manage cancellations and changes

• Request feedback and reviews

• Maintain business and financial records

• Improve our website and services

• Understand how visitors use our website

• Protect our website and services against misuse or fraud

• Comply with legal and regulatory obligations
   

We aim to collect and use only information that is reasonably necessary for these purposes.


6. Lawful Basis for Processing
We process personal information only where we have a lawful basis to do so.
Depending on the circumstances, these bases may include:

Contract
We may process your information where this is necessary to provide a cleaning service you have requested, including arranging your booking, providing the service and processing payment.

Legal obligation
We may process or retain information where necessary to comply with legal, accounting or regulatory obligations.

Legitimate interests
We may process information where this is necessary for the legitimate operation and development of our business, provided that our interests do not override your rights and freedoms.
For example, this may include maintaining appropriate business records, improving our services and protecting our website from misuse.

Consent
Where required, we may rely on your consent for specific processing activities, such as certain marketing communications or non-essential cookies.
Where we rely on consent, you can withdraw that consent at any time.


7. Payments
Payments for cleaning services may be processed through payment services connected to our website and booking system.
Payment providers may collect and process information necessary to complete and authenticate transactions.
We do not intend to retain complete payment card information ourselves.
Payment providers may process your information in accordance with their own terms and privacy policies.
Where necessary, we may retain limited payment and transaction information for accounting, record-keeping, fraud prevention and legal purposes.


8. Who We Share Your Information With
We do not sell or rent your personal information.
Where necessary to operate our business and provide our services, we may share relevant information with trusted service providers, including:

• Wix and services supporting our website

• Wix Bookings

• Wix Members Area

• Payment processing providers

• Website analytics providers

• Email and communication providers

• IT and software providers

• Professional advisers

• Legal, regulatory or governmental authorities where required

We only share information where there is a legitimate reason to do so and, where appropriate, require service providers to handle your information securely and only for appropriate purposes.


9. Website Analytics
We may use website analytics services to understand how visitors interact with our website.
This may help us understand:

• How visitors find our website

• Which pages receive the most visits

• How visitors navigate our website

• Which parts of our website are most useful

• Where visitors may leave the booking process

• How we can improve our website and customer experience

Analytics information may include technical information such as your device, browser, IP address and website activity.
Where required, we will seek consent before using non-essential analytics cookies.


10. Cookies
Our website may use cookies and similar technologies.
Cookies may be used for:

• Essential website functionality

• Security

• Account and booking functionality

• Website performance

• Analytics

• Understanding website usage

Some cookies may be necessary for the website, Wix Members Area or booking functionality to operate correctly.
Where required by law, we will ask for your consent before using non-essential cookies.
You can also manage or disable cookies through your browser settings and any cookie-management tools provided on our website.


11. Marketing Communications
Where permitted by law, we may use your contact information to send relevant marketing communications about our cleaning services, including recurring cleaning plans, offers or other services.
Where consent is required, we will ask for it before sending such communications.
You can unsubscribe from marketing communications at any time.
However, opting out of marketing does not prevent us from sending essential communications relating to an existing booking, account, payment or service.


12. Customer Reviews and Feedback
After providing a cleaning service, we may ask you to provide feedback or leave a review.
If you voluntarily provide a testimonial or review, we may use it for legitimate business and promotional purposes where we have an appropriate basis or permission to do so.
We will not intentionally publish private information beyond what you have provided for the relevant review or testimonial.


13. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Accidental destruction

• Unauthorised disclosure

• Unauthorised alteration
   

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should also take reasonable steps to protect your account information and login credentials.


14. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The retention period may depend on:

• Whether you remain a customer

• The nature of the information

• Our contractual relationship with you

• Legal and accounting requirements

• Whether the information is required to resolve a dispute

• Our legitimate business requirements

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.


15. International Data Transfers
Some of the service providers we use, including providers supporting our website, booking, payment, account and analytics functionality, may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place.


16. Your Data Protection Rights
Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict how we process your information in certain circumstances

• Object to certain types of processing

• Request transfer of certain personal information to you or another organisation

• Withdraw consent where we rely on consent

• Object to direct marketing
   

If you wish to exercise any of these rights, please contact us using the details provided below.
We may need to verify your identity before processing certain requests.
The ICO states that organisations generally need to respond to valid data protection requests without undue delay and, in most cases, within one month.


17. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.


18. Children's Privacy
Our website and cleaning services are not directed towards children.
We do not knowingly collect personal information from children unless there is a lawful reason to do so.


19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or data-processing practices.
When we make changes, we will update the "Last updated" date at the top of this policy.
We recommend reviewing this policy periodically.
The ICO recommends regularly reviewing privacy information and updating it when your processing activities change.


20. Contact Us
If you have questions about this Privacy Policy, how we use your personal information, or wish to exercise your data protection rights, please contact us via our contact us page.


21. Complaints
If you have concerns about how we have handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).